AI agents and assistants
Answered at any hour. Handed over when it matters.
Agents that complete a task end to end, and assistants that answer calls, WhatsApp messages and website chat, grounded in your own records and escalating to your team whenever they are uncertain.
WhatsApp · customer enquiry
Can I move my Thursday booking to Friday morning?
11:00 please. Also, can I get a refund on the last one?
Rebooked for Friday 11:00. Refund request handed to the support lead, with the full history.
What this usually looks like before we start.
- Enquiries arrive faster than your team can answer them, and the slow replies cost you customers.
- The same ten questions take up most of the day.
- Out of hours, nobody answers at all.
What we build.
Agents grounded in your records
The agent answers from your own policies, prices and history, and shows where each answer came from, so nothing is invented.
A clear handover to a person
When the agent is uncertain, or the customer asks for a person, the conversation passes to a named member of your team with the full history attached.
Measured before it goes live
We test the agent on your real past enquiries first, so you see how it performs on your customers, not in a demo.
WhatsApp · customer enquiry
Can I move my Thursday booking to Friday morning?
11:00 please. Also, can I get a refund on the last one?
Rebooked for Friday 11:00. Refund request handed to the support lead, with the full history.
Agents grounded in your records
The agent answers from your own policies, prices and history, and shows where each answer came from, so nothing is invented.
WhatsApp · customer enquiry
Can I move my Thursday booking to Friday morning?
Yes. Friday has 9:30 or 11:00 free. Moving it is free up to 24 hours before.Source: booking policy, section 211:00 please. Also, can I get a refund on the last one?
Rebooked for Friday 11:00. Refund request handed to the support lead, with the full history.
A clear handover to a person
When the agent is uncertain, or the customer asks for a person, the conversation passes to a named member of your team with the full history attached.
Purchase approval
- RaisedSite office
- CostedEstimating
- ApprovedFinance
- OrderedPurchasing
- ReceivedStores
Measured before it goes live
We test the agent on your real past enquiries first, so you see how it performs on your customers, not in a demo.
Migration rehearsal
Set Old system New system Customers 4,182 4,182 Open invoices 917 917 Opening balances 2,412,600 2,412,600 Every set reconciles
How we work on it
- 01Share the enquiries that take up your team's day.
- 02We test an agent on your past conversations before anything goes live.
- 03A working demo every two weeks, with the handover built first.
- 04Live, with resolution rate and response time measured before and after.
- 05We run it, review its accuracy monthly and keep it current.
SaaS
A SaaS team resolves two in three tickets without a human.
65% of support tickets now resolved end to end without a human.
A support agent grounded in the company's own resolved tickets and documentation, citing its source on every answer.
Read the case study
Tell us which enquiries your team answers every day.
Describe it in plain language. We will respond with a proposed architecture, a first milestone and the key risks.
We respond within one business day. If we are not the right fit, we will tell you.