Security & continuity
The guarantees nobody asks for, and everybody decides on.
What we do with your data, who can reach it, what you own at the end, and what happens when the power goes.
- Devices
- Encrypted
- Accounts
- MFA
- Prod data
- Stays put
- IP
- Yours
Security and continuity controls
- Client AOwn credentials
- Client BOwn credentials
- Client COwn credentials
- Developer machinesEncrypted, and fed fixtures only
- CredentialsIn a managed vault, never in chat
Devices and access
Every machine that touches client work is encrypted and every account behind it takes a second factor.
- Full-disk encryption on every workstation, enforced, not advised
- Multi-factor authentication on every account with access to client systems
- Credentials held in a managed password vault, never in chat, email or a repository
- Least-privilege access, granted per engagement and reviewed at each milestone
- Access revoked the day a person leaves the engagement, not at the end of the month
Your data
Production data stays in production. Development runs on anonymised or synthetic records.
- No production data on developer machines, at any point in the engagement
- Anonymised or synthetic fixtures for development and testing
- Separate environments per client, with separate credentials and no shared infrastructure
- Encryption in transit, and at rest wherever the platform supports it
- Data returned or destroyed on request at the end of an engagement, confirmed in writing
Legal and ownership
An NDA is the starting position, and the intellectual property is yours on payment.
- Mutual NDA signed as standard, before the first technical conversation
- Intellectual property transfers to the client on payment, written into the contract
- Code, cloud accounts and domains registered in your name from day one
- Third-party licences and their terms listed before a dependency is adopted
- Named subcontractors disclosed, and bound by the same terms
Continuity
The two things that actually interrupt work in Lahore are power and connectivity. Both are engineered around.
- Redundant internet: a primary fibre line with an independent secondary provider
- Power backup sized to run a full working day through an outage
- Documented remote-work capability, so an office problem is not a delivery problem
- Work held in cloud repositories and cloud environments, never only on a local disk
- Overlap hours published, and a named lead reachable inside them
Backups and recovery
A backup nobody has restored is a hope, not a control, so ours get restored.
- Daily automated backups on every system we operate
- Restores tested on a schedule, not assumed to work
- Deployment pipelines reproducible from source, so an environment can be rebuilt
- Monitoring and alerting that tells us something is wrong before a customer does
When something goes wrong
You hear it from us, the same day, with what we know and what we do not.
- Incidents affecting client data or availability reported the day they are identified
- A written account of what happened, what was affected, and what changed afterwards
- The engagement lead owns the communication, not a support queue
Lahore, and the hours we overlap with you.
We are based in Lahore, Pakistan, and work with clients worldwide. What a buyer needs to know is when they can reach a person.
- Base
- Lahore, Pakistan (UTC+5)
- Europe
- Four hours of overlap with Central European working hours, every day
- North America
- Four hours of overlap with North American mornings, every day
Next step
Need this in a vendor questionnaire?
Send the form. We will fill it in properly, and tell you where the honest answer is no rather than writing what you want to read.
Direct
contact@solinovo.comWe reply within one business day. If we're not the right fit, we'll say so.